Delivery and Returns
Delivery policy
Delivery Policy
At North Shine Royal, we are committed to ensuring your luxury accessories reach you safely and efficiently. Please find the details of our delivery process below:
Processing Times
All orders are processed and dispatched from our warehouse within [1–2] working days. Please note that orders placed during weekends or public holidays will be processed on the following working day.
Tracking Your Order
Once your order has been dispatched, you will receive a confirmation email containing your tracking number and a link to track your parcel’s progress.
Delivery Addresses
Please ensure that your delivery address is correct at the time of checkout. We are unable to redirect parcels once they have been dispatched. If you notice an error in your address, please contact our support team immediately at [info@northshineroyal.com] so we can assist you before the order leaves our facility.
Failed Deliveries
If a delivery attempt is unsuccessful, the courier will typically leave a calling card with instructions on how to rearrange delivery or collect your parcel from a local depot. If the parcel is returned to us due to an incorrect address or multiple failed delivery attempts, we will contact you to arrange re-delivery.
Returns and Exchanges Policy
At North Shine Royal, we want you to be completely satisfied with your purchase. If you are not entirely happy with your item, we are here to help.
Returns
You have the right to return your purchase within 14 days of receiving your order. To be eligible for a return, your item must be in its original condition: unused, unworn, and with all original packaging, dust bags, and tags still attached.
How to Initiate a Return
To start a return, please send an email to [info@northshineroyal.com] with your order number and the reason for your request. Our team will provide you with the necessary instructions and the return address.
Please note that return shipping costs are the responsibility of the customer, unless the item received is faulty or incorrect. We recommend using a tracked delivery service, as we cannot be held responsible for parcels lost in transit.
Refunds
Once we have received your item and inspected it, we will notify you of the status of your refund. If your return is approved, we will initiate a refund to your original payment method. Please note that it may take [5–10] working days for the funds to appear in your account, depending on your bank's processing times.
Exchanges
If you would like to exchange your item for a different colour or style, please follow the return process mentioned above and place a new order for the desired item. This ensures you secure the stock immediately.
Faulty Items
In the unlikely event that you receive a faulty or damaged item, please contact our support team immediately at [support@northshineroyal.com] with photos of the issue. We will arrange a replacement or a full refund, including any shipping costs incurred.